Privacy Policies

The use of this website ( is your responsibility as well as your interpretation of it. We have updated our privacy policies in accordance with the provisions of the new General Data Protection Regulation of the European Union “GDPR (EU)” with effect from May 25, 2018.
We recommend that you carefully read all the information and / or contact us and we will respond as soon as possible. Likewise, we are not responsible for the information that other web pages contain regarding the Hotel, since we do not exercise any control over them.

Privacy policies
Privacy and Confidentiality Declarations
1. Object
This Privacy Policy is intended to inform you, as a visitor and / or user of our Sites, about the way in which we treat your Personal Information (as defined below), and about the various alternatives that you. owns regarding the use of your Personal Information. In this sense, Las Balsas, in light of the proposed object, states that the data collected through the Site will always be treated in such a way that the protective purpose that the protection of personal data enshrines is protected.
The confidentiality of private communications between Las Balsas, and users will imply the maintenance of information in files, banks or databases, so that access by users or simple third parties who are not authorized for this purpose , is restricted.
Periodically, we may modify this policy in order to include the treatment of new topics and in order to reflect changes in our Sites, the technologies used by us that may affect the treatment of your information, or our attitude regarding the use of information. collected. From time to time, we may add to this policy such changes as they occur, so that you can access at all times to know about the information we collect, the use of such information and the possible possibilities of disclosing or transferring it to third parties, where appropriate. .

2. Application
This policy is applicable to all sites and services that are owned and / or operated by Las Balsas (hereinafter “we”) and / or related companies, and any other site that we may own or operate at this time or in the future. This policy will not apply in the event that you access sites other than the Las Balsas Sites, even when such sites are linked to the Las Balsas Sites through links, or any other type of link, telematic or not.

3. Personal Information
Personal identification information about you in your capacity as an individual user, meaning your full name, your identity document, your address, your telephone number, your preferences for accessing the service and / or your e-mail address (in forward the “Personal Information”). On our Sites, Personal Information may be required in order to facilitate the use of, or your participation in, our, subscription registrations, access accounts, and / or in relation to any other activities, services or resources. that we can supply in any of the Las Balsas Sites. In all these cases, we can only collect and store your Personal Information if you voluntarily provide it to us. As a general rule, when a Personal Data is requested to use a service or access certain content, its delivery is not mandatory, with the exception of those cases where it is specifically indicated that it is a data required for the provision of the service or access to content.
The purpose of the collection and processing of personal data is to provide, manage, administer, personalize, update and improve the services and content made available to users by Las Balsas.
The user who provides her personal data, expressly authorizes and gives consent Las Balsas for the use of the data provided for the purposes set forth herein. This also implies the acceptance of all the terms contained in these Declarations, and in the General Conditions.
We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information and safeguard personal information against unauthorized or illegal processing and / or against accidental or illegal loss, alteration, disclosure, or access. Our security procedures include contractual terms with contractors, agents, or data processors that require such entities to protect the security and confidentiality of Personal Information in accordance with our standards. While we strive to protect your personal information, we cannot guarantee the security of the information you transmit. It is your responsibility to protect any email or password that you have created or used in connection with Las Balsas and any of our sites and to notify us if you ever suspect that the security and confidentiality of such email or password has been compromised in any way. You are solely responsible for the use of your account through your email and password. We will keep Personal Information for as long as required by applicable law, or for as long as necessary for the purpose (s) described above for which it is processed, and even afterwards. In the event that you provide us with your Personal Information, you agree that said Personal Information may be used to carry out the activities mentioned above. Likewise, in the event that you make yourself known to us by sending us an e-mail, we may request, or use if available, your Personal Information, in order to respond to your e-mail, and where appropriate as requested in it, in more detail. Finally, you agree that we may also archive your Personal Information and / or any other data for future reference, or partially or totally discard that information after having used it. Once you submit your Personal Information to us, you expressly consent that we may also use Personal Information for internal and external marketing, as well as promotional purposes.
The owner of personal data has the power to exercise the right of access to it free of charge at intervals of not less than six months, unless a legitimate interest to that effect is established in accordance with the provisions of article 14, inc. 3 of law 25,326. The National Directorate for the Protection of Personal Data, the control body of Law No. 25,326, is empowered to deal with complaints and claims that are filed in relation to non-compliance with the rules on protection of personal data.

4. Sending messages
In order to provide you with a better service, in the future you may be sent messages from us, to confirm your registration and / or about the status of your account, and / or to notify you regarding changes to the terms and conditions of the Las Balsas Sites or this Privacy Policy. Occasionally, our e-mails may even be sent to you for the purpose of presenting a product, service, information, etc., which we believe may be of interest to users of our Sites.
If you want to rectify, change, access, delete, restrict or object to your personal information or decide to stop receiving the message delivery service, you must reliably inform us by sending an e-mail to our address: info @ lasbalsas .com to proceed with your request as soon as possible.

5. Exceptions to our reservation of Personal Information and other information
In compliance with our legal obligations, your Personal Information and / or any other type of specific information about you that we may access, intentionally or accidentally, and / or about your account, may be disclosed to third parties in order to comply with legal procedures such as a search warrant, a subpoena, a court order, or at the request of administrative authorities, which may be considered valid under applicable laws. Likewise, for our protection, yours and that of other users of the Las Balsas Sites, your Personal Information may also be disclosed in those cases involving the existence of an attempt to break the security of the Las Balsas Sites, or of physical danger or threat against you, ours or third parties.

In those cases in which you provide or disseminate your Personal Information, or any other information regarding yourself, in online communications, such as through Message Bulletins or chat rooms, such information may eventually be collected and used by third parties, with or without their consent. Although we make our best efforts to protect your privacy, we cannot guarantee the security of the information that you disseminate or provide through these forms of online communications, and therefore, you disclose that information, in this way, under your sole responsibility.

6. Children’s privacy
Minors are not eligible to use any service on our Site on their own, as minors may not fully understand all the contractual provisions of our Policy and their implications, nor validly decide on the options available to us. adult users. For this reason, we urge all parents or representatives or adults under whose supervision minors access the Las Balsas Sites to desist from using it alone.

7. Cookies
In order to provide you with more personalized attention and a better and more efficient service, the Las Balsas Sites, through the use of Cookie technology and / or IP tracking, access some non-specific information about you, which may consist of any other type of information other than Personal Information (“Non-Specific Information”).
Currently, with the technology in use on the Las Balsas Sites, the Non-Specific Information we collect may consist of information regarding the browser you use, the type of computer, operating systems, Internet service providers and other information. Similary. In order to improve the areas of interest of our Sites, our technology also compiles information about the areas that you visit on our Sites and about the links that you establish on our Sites. Such Non-Specific Information is used by us and / or the operators of our Sites, to understand how you and other users, considered as a group, use the services and resources that we provide on our Sites. In this way we can know which areas of our sites are preferred by our users, which areas need to be improved and what technology is being used in order to permanently increase our sites. Eventually, we may share this statistical information with our partners, suppliers, advertisers and with third parties, but in no way will we share with said third parties Personal Information about you or the rest of the users of the Las Balsas Sites. We warn you that some of our advertisers may insert, publish or transmit notices of various kinds on our sites that request or contain technology to collect information about other users. Within our technological possibilities, and within the framework of our agreements with said advertisers, we will not allow them to collect Personal Information about our users within our sites. Your browsers, like others, may be programmed to accept Cookies. If this is the case, and if you do not want to provide non-specific information, you can set your browser to reject cookies, or to notify you when a site you visit tries to send you cookies. If you do this, please note that some Internet sites, as well as some sections of the Las Balsas Sites, such as Message Bulletins and chat rooms, may not function properly. For more information on how to disable the option to accept Cookies in your browser, we advise you to consult the provider of the browser you use for the purposes indicated above.

8. Relais & Chateaux
Las Balsas is a member of Relais & Chateaux, therefore we suggest that you also read carefully and know its Personal Data Protection policy.
Its website is edited by Relais & Châteaux Entreprise, a simplified limited company with a share capital of 1 024 515 euros, registered in the Paris Mercantile Register under number B 402 003 404 and whose address Social is located at 58-60, rue de Prony – 75017 Paris, represented by Don Philippe Gombert, its president.
Relais & Châteaux Entreprise carries out the activity of travel agent and respects the legislation applicable to its activity, it is registered in the Register of Travel and Stay operators with the number IM07510112 in Atout France – 79-81, rue de Clichy – 75009 Paris , has a financial guarantee at the Professional Association for Tourism Solidarity (APST) – 15, avenue Carnot, 75017 Paris Cedex, France and is insured by HISCOX – 12, quai des Queyries CS 41177 33072 Bordeaux.
VAT number for intra-community operations: FR 09 402 003 404 00025
Tel .:
The Director of the publication is Don Philippe Gombert, President of Relais & Châteaux Entreprise.
Accommodation: The website hosting service is carried out by the company Jaguar Network, a simplified joint-stock company registered in the Commercial Registry of Nanterre with the number B 411 393 218, whose registered office is located at 150, rue Gallieni – Boulogne- Billancourt (92100).
Tel .: +33 (0) 4 22 90 99 98.
All copyrights of texts and works reserved.
Relais & Châteaux does not guarantee in any way the accuracy, precision, completeness or adequacy of the information made available on its website, including the set of hypertext links or any other computer link used, directly or indirectly, from this website.
The website is protected by copyright. The use of all or part of the website, including the download, reproduction, transmission or use in any medium and in any way, for purposes other than personal and private use for non-commercial purposes, is totally prohibited.

Know your rights
National Directorate for the Protection of Personal Data – Pte. Julio A. Roca 710, 2nd. Flat or call (5411) 2821-0047 or write to
Consumer’s Defense – Headquarters Av. Julio A. Roca 651 (1322) Autonomous City of Buenos Aires. Telephone Customer Service Center – Telephone Free Consumer Information Line 0800-666-1518.